Evasive "Orange."

We are now all now familiar with the way in which Google, Starbucks, Amazon, Vodafone  et al avoid paying their due taxes, and relieved that, at last, governments seem to be trying to do something about it.  I've just discovered what may be another little wheeze large firms use to avoid their civic accountabilities.

I have a complaint to make about "Orange" who provide the network for my little-used but hugely costly mobile telephone, so yesterday wrote them a letter to explain how I felt I'd been "ripped off" and asked for some modest compensation.

I prefer in these circumstances to send letters and, I hope, receive answers, in written form, rather than use Emails which can easily get lost, or telephone calls, of which I have no proof of what has or has not been admitted or promised.

It seems that "Orange", and I suspect other large firms, take the opposite view, because I then spent well over an hour using several search engines to try and find the address of their head office.  I presumed that my failure was due to my ineptitude until I discovered the following on  

http://www.wirelessforums.org/uk-telecom-mobile/orange-uk-head-office-address-33864.html

 

Orange deliberately makes it impossible for us to search their head
office address in the UK because the law requires us to send our
complaints to a non-p.o.-box address before we can request court
action against Orange no matter how badly Orange has screwed up. I've
written to their Correspondence Department (P.O. Box 10, Patchway,
Bristol) and they ignored me. Their head office address can only be
found if you search for career options with Orange on their website.
This address will then appear in a JAVA box. That's why no search
engine result will bring this up.
The link to this page is
http://www1.orange.co.uk/jobs/workin...&sub=locations
Just in case Orange will change this once they know we've found it,
here's the address to send your complaint to
Orange Centre Office
The Point
37 North West Road
Paddington
London W2 1AG

Well, I've sent off my letter to this address  and look forward to a positive response.

It seems to me that, just as election literature must contain the name and address of the person responsible for publishing it, so should business material on the internet.  Apart from the legal aspects, if businesses, especially hotels, were forced to give their street addresses along with their post codes,  it would help those of us who use SATNAVs to find them.